WARRANTIES
We insure to you our customer that all of our products have been manufactured to the highest quality possible. Please contact our sales or customer service team for further information on individual or extended warranties on our products.
All products are warranted against manufacturing defects, except for all moving parts (mechanisms, castors, drawers) and seating upholstery which are subject to usage related wear and tear. Tramore Furniture reserves the right not to apply the warranty in cases of inappropriate use or when the product has been tampered with by a third party or interventions by non-authorised personnel.
This is store policy does not affect your consumer rights.
Please visit the Competition and Consumer Protection Commission for more information https://www.ccpc.ie/
RETURN OF FAULTY GOODS
Prior to returning the goods, please contact our Customer Service Team who will guide you through our returns procedure. This may include inspection of the goods, arranging for the goods to be sent for repair, or providing you with a replacement. Goods must be returned within a reasonable timeframe. This timeframe may vary from product to product and you will be advised of this by our Customer Assist Team.
Damaged goods:
Damaged goods must be reported as soon as is reasonable after the delivery, preferably within 24 hours of receipt of goods. Contact us with a full description and photographs of the fault, using our damaged items form. We will contact you to arrange repair, replacement or refund of your damaged items provided you notify us within 14 days of receipt of your items, or if a valid warranty period still applies.
Faulty goods:
Damages: must be reported as soon as is reasonable after the delivery, preferably within 24hrs of receipt of goods. Under Warranty: first instance report the fault to us with a full description of alleged fault, we will then arrange an engineer to attend and either rectify the fault on site or advise on action needed to remedy. If the fault is deemed a manufactures fault and the item is under guarantee then we will replace the faulty item free of charge. Not under Warranty: first instance report the fault to us with a full description of the alleged fault, we will then arrange an engineer to attend and either rectify the fault on site or advise on action needed to remedy.
Missing items:
On delivery: Should an item be missed or appear not delivered then we request that you notify us as soon as possible, preferably within 24hrs of initial receipt of delivery. On assembly: Should a part appear missing from an item please report the item that is missing the part along with a description of part you believe to be missing. On both the above instances replacement goods will be dispatched asap.
MATTRESS RETURN POLICY
For hygiene reasons all mattresses once opened cannot be returned, refunded or exchanged with no exceptions.
This is store policy does not affect your consumer rights.
Please visit the Competition and Consumer Protection Commission for more information: https://www.ccpc.ie/
As we spend a quarter of our adult life in bed purchasing a new mattress is an important decision. We strongly advise to take your time and never rush into choosing mattress. Speak to our team about your sleep and health requirements and what you are looking for in a mattress. Test various brands and qualities and find the mattress most suited to you and your needs.
REFUND POLICY EXCLUSIONS
We are unable to offer a refund or an exchange under this policy on the following items: gift cards, mattresses, pillows, built in furniture where installation has already begun, custom orders*
*We cannot refund your purchase if the goods were ordered to your specification, or if the goods are not a stock item.
These items include and are not limited to. Bespoke furniture, upholstered headboards, upholstered divan bases, all online rug orders, all cut carpets or fitted flooring.
This is store policy does not affect your consumer rights.
Please visit the Competition and Consumer Protection Commission for more information https://www.ccpc.ie/
RETURN OF UNWANTED ITEMS.
Tramore Furniture offers a 48 hour cooling off period on all items purchased in store that are not excluded from returns (Please see section above)
This is store policy and not required under under consumer law.
Please visit the Competition and Consumer Protection Commission for more information:
https://www.ccpc.ie/consumers/shopping/buying-goods/changing-your-mind/
Unwanted items purchased online are protected by EU law. If it’s less than 14 calendar days since you received your purchase, you will be covered under the Consumer Rights Directive by the cooling-off period and can return the goods and get a refund. However, goods must be returned in original condition with all original packaging. You may also have to pay for the cost of returning and relisting the goods in certain cases.
This returns policy only applies when you make a purchase online from our website and not through any other electronic means (e-mail, sms, facebook etc.)
Please visit the Competition and Consumer Protection Commission for more information:
https://www.ccpc.ie/consumers/shopping/buying-online/if-things-dont-go-as-planned/
